[{"shopify_attributes": "", "title": "What is your online returns policy?", "answer": "<p>We offer returns and exchanges on&nbsp;full priced products within 14 days of receiving your order.&nbsp;</p> <p>Garments need to be in a saleable condition, i.e. clean, tags attached, in original condition.&nbsp;Any garments that have been worn, damaged, altered or washed will not be accepted.</p> <p>Please see the <strong><a href="/pages/delivery-returns" title="Delivery &amp; Returns">full returns policy</a></strong> for more details.</p> <p></p>", "index": 0, "open": false }, {"shopify_attributes": "", "title": "How do I return my online order?", "answer": "<p>You can either return your online order to a boutique, via post through your local Parcelpoint store or Australia Post office, or by booking a collection with Couriers Please. Please see the <strong><a href="/pages/delivery-returns" title="Delivery &amp; Returns">returns page</a></strong> more details.</p>", "index": 1, "open": false }, {"shopify_attributes": "", "title": "Can I return/exchange my online order in store?", "answer": "<p>If you are still within our 14 day policy you are welcome to visit your nearest CAMILLA AND MARC boutique to return or exchange your order.</p> <p>Please ensure that you bring your order confirmation email with you for proof of purchase.</p> <p>Your return will be assessed and, if passed, will be reversed onto your original form of payment or exchanged.</p>", "index": 2, "open": false }, {"shopify_attributes": "", "title": "How long does domestic shipping take?", "answer": "<p>Australia Post provides our express delivery service. Orders should take 1-3 business days once&nbsp;dispatched&nbsp;to arrive at your nominated address.</p>", "index": 3, "open": false }, {"shopify_attributes": "", "title": "How much does shipping cost?", "answer": "<p>Shipping is complimentary on all orders over $300. For domestic orders under $300, it is a flat rate of $12.</p> <p>International shipping charges are calculated at checkout for orders under $300.</p>", "index": 4, "open": false }, {"shopify_attributes": "", "title": "Do you ship internationally?", "answer": "<p>Yes, we currently ship to Austria, Belgium, Canada, China, Denmark, France, Germany, Hong Kong SAR China, Italy, Kuwait, Japan, Malaysia, Netherlands, New Zealand, Singapore, Spain, Sweden, Switzerland, South Korea, Taiwan, United Kingdom and United States.</p>", "index": 5, "open": false }, {"shopify_attributes": "", "title": "Do you charge tax on international orders?", "answer": "<p>Our international shipping prices include custom duties and taxes; customers are not charged upon delivery.</p>", "index": 6, "open": false }, {"shopify_attributes": "", "title": "Faulty Item?", "answer": "<p>We are extremely sorry about your faulty item. So that we can assist you further, please email customercare@camillaandmarc.com with your order number and an image that outlines the fault so that we can provide you with a suitable solution.</p> <p>If you purchased the item in store, please either take it into the boutique for our staff to assess or give them a call so that they can assist you.</p> <p>If you purchased the item through one of our stockists, we would love to assist you directly, however it will need to be returned directly to the stockist first as they will have a record of the transaction.</p> <p>Please be ensured that our Wholesale team will work closely with the owner of the boutique to rectify this matter on your behalf.</p>", "index": 7, "open": false }, {"shopify_attributes": "", "title": "How does Afterpay work?", "answer": "<p>When selecting Afterpay at check out, you will not have to pay the full amount of the purchase up front. Instead, you will pay it off in quarterly instalments to Afterpay every two weeks.</p> <p>For example, if your order total is $200, every two weeks you would have to pay $50 until you have paid off the full amount.</p>", "index": 8, "open": false }, {"shopify_attributes": "", "title": "My Afterpay was declined", "answer": "<p>The Afterpay payment option is managed by Afterpay directly, so we have no control over the acceptance or rejection of payments.</p> <p>There are a few reasons why a payment can be declined with Afterpay:</p> <p>- Your first payment amount must be available at the time of purchase</p> <p>- Your Afterpay account has overdue payments owing</p> <p>- The Afterpay risk management department has declined your payment</p> <p>- For any questions regarding your Afterpay payment please contact Afterpay.</p>", "index": 9, "open": false }, {"shopify_attributes": "", "title": "An item I would like to purchase is out of stock", "answer": "<p>You can register your interest by selecting your desired size and selecting &ldquo;Notify Me&rdquo;. We will notify you via email if more stock becomes available.</p> <p>Alternatively, please contact our Customer Care team via chat, email or&nbsp;phone and we can see if any of boutiques still have it available or if any stockists received the style.</p>", "index": 10, "open": false }, {"shopify_attributes": "", "title": "How do I place a Click and Collect Order?", "answer": "<p>After you enter in your information at the checkout you can select &lsquo;Store Pickup&rsquo; as your shipping option. From there you will be able to select the most suitable location from the drop down box.</p> <p>Please note that Click and Collect is only an option if the boutique also has the stock available.</p>", "index": 11, "open": false }, {"shopify_attributes": "", "title": "How do I track my delivery?", "answer": "<p>Once your order has been processed you will be sent a shipment confirmation email which will include your new tracking number.</p> <p>You can also find the tracking number by logging into your account and viewing your orders. If you are having trouble locating your tracking number, please contact our customer care team who can assist you further.</p>", "index": 12, "open": false }, {"shopify_attributes": "", "title": "I only received part of my order", "answer": "<p>If you place an order for multiple styles, there is a chance that it will be shipped from different locations and arrive in separate packages.</p> <p>In each shipping confirmation email you receive, it will show which items have been shipped and the tracking number for them.</p> <p>If you are having any trouble locating the packages or finding their tracking details, please contact our customer care team.</p>", "index": 13, "open": false }, {"shopify_attributes": "", "title": "I need to change/add items to my order", "answer": "<p>Unfortunately once your order has been made, additional styles cannot be added. Please make a separate order and we can request that our dispatch team send them both together.&nbsp;</p> <p>If you need to change the size or colour of a style in your order please contact us as soon as possible, If it has not yet been dispatched, we will try our hardest to intercept and update it for you. If it has been dispatched, you will need to follow the normal return process once you receive your order.</p>", "index": 14, "open": false }, {"shopify_attributes": "", "title": "I have already placed my order, but I need to update my address", "answer": "<p>Please contact us as soon as possible if you have entered the wrong shipping information. If it has not yet been dispatched, we will try our hardest to intercept and update it for you. If the order has been dispatched, we can reach out to Australia post on your behalf to request that the order be recalled. If recalled we are more than happy to assist in re-delivering the order to your correct address.</p>", "index": 15, "open": false }, {"shopify_attributes": "", "title": "Can I purchase a gift card online?", "answer": "<p>Yes, you can purchase a gift card online <a href="/products/gift-card-delete-me" title="Gift card - delete me">here</a>.</p>", "index": 16, "open": false }, {"shopify_attributes": "", "title": "Can I use my gift card online & in store?", "answer": "<p>You are welcome to use your Gift Card both online and in-store at our Boutiques.</p> <p>Please note that credit notes issued in-store cannot be used online.</p>", "index": 17, "open": false }, {"shopify_attributes": "", "title": "My gift card isn't applying in checkout", "answer": "<p>Please contact our customer care team and we will look into this for you. Any Screenshots and information are welcomed to assist us in solving this error for you.</p>", "index": 18, "open": false }, {"shopify_attributes": "", "title": "I want to change my contact details in my account, how do I do this?", "answer": "", "index": 19, "open": false }, {"shopify_attributes": "", "title": "Why has my credit card been declined?", "answer": "<p>If your payment is not accepted, please check that:</p> <p>- There are no spaces in your credit card number</p> <p>- Your billing address is the same address associated with your credit card</p> <p>- Your name appears exactly the same as on the card</p> <p>If you are still experiencing difficulties, please check with your bank. If you have any issues with placing an order, please call or email us and we will be happy to look further into this for you.</p>", "index": 20, "open": false }, {"shopify_attributes": "", "title": "I can't log into my account", "answer": "<p>If you are having any trouble logging into your account, you can request to reset your password and attempt to login again. If you have further trouble logging in please contact our customer care team.</p>", "index": 21, "open": false } ]